TERMS & CONDITIONS

Europets Clinic endeavors to provide you and your pet with the highest standards of veterinary care. These are the terms of service by which we supply veterinary services and products.

 

An examination fee applies when you see a veterinary surgeon. All professional fees, medications and reception sales are subject to VAT at the current rate. Fee levels are determined by the time spent on the case, and in surgical cases, by the time and complexity of the surgery. Our appointments are for 15 minutes. If an extended appointment is needed the charge reflects this.

 

Fees are also charged for drugs, materials, consumables, and diets used. You are entitled to a detailed invoice for every consultation, surgical procedure, or transaction with us.

 

Our veterinary / client relationship is built on mutual trust and respect. As such, we strive to be on time for scheduled appointments.

 

Cancellations / missed appointments.

If it is necessary to cancel a scheduled appointment, please try to give us at least 24 hours’ notice. Appointments are in high demand and an early cancellation will allow access for another patients.

 

Estimate of costs.

An estimate Invoice of the probable cost of treatment is available upon request.  An estimate is approximate and for guidance only. Should a situation arise where additional costs are necessary, for example after initial investigation or treatment, we will try to speak with you and ask your approval. If we are unable to contact you for any reason, we will act in the best interests of our patient.

 

Emails

To reduce our carbon footprint, we email invoices along with treatments, test results, pictures, and instructions. These are sent to the email address you provide.  We do not use this medium for mass communication, nor do we share any contact details to third parties without your prior consent.

 

Emergencies /Out of Hours Service

In a medical emergency, please call us immediately. During out of hours or public/religious holidays this can be done via 056 884 6861.  Please note emergency fees are charged in addition to any treatment.

 

Methods of Payment

Accounts are due for settlement at the end of the consultation, the discharge of your pet from the clinic or when we supply goods. You may settle your account with cash, debit/credit card (MasterCard, Visa), bank transfer or by PAYPAL @ info@epc.vet.  

 

Settlement of electronic transfers and PAYPAL will only be recognized at the processing date by Europets and net of all institutional fees & institutional charges.

 

Inability to Pay

If for any reason, you are unable to settle your account in full we ask that you discuss the matter, as soon as possible, with a member of staff.

 

Please be aware that a 20 Dirhams monthly administration fee maybe added to each invoice extending beyond 30 days. Overdue debts may result in a refusal of result, reports, medications, and future services.

  

Complaints and Standards

We want our clients to be satisfied with the standard of our Veterinary Services and the products we supply. However, if you are dissatisfied with any aspect of our services, please direct your concerns in writing to the clinic coordinator, info@epc.vet and we will endeavor to respond to your concerns within 14 days.